Shipping Policy
Effective Date: January 1, 2024
Processing Times
All orders undergo a rigorous quality control check before dispatch. Standard processing time is 24 to 48 hours from the time of order confirmation, excluding weekends and public holidays.
Orders placed after 2:00 PM EST will begin processing the following business day. High-purity custom synthesis requests may require additional verification time.
Cold-Chain Logistics
To maintain structural integrity and biological activity, certain lyophilized peptides require temperature-controlled transit. Our clinical-grade packaging includes:
- Vacuum-sealed moisture barrier protection
- Insulated thermal shielding for ambient stability
- Optional dry-ice or gel-pack integration
International Shipping
RAUCH Peptides provides global fulfillment through specialized couriers (FedEx, DHL, UPS). We ship to most research institutions and certified laboratories worldwide.
Transit times vary by region: North America (1-3 days), Europe (3-5 days), Asia-Pacific (5-7 days).
Customs and Duties
Researchers are responsible for compliance with local import regulations. All international shipments are marked as "Research Chemicals - Not for Human Consumption" and include a Certificate of Analysis (CoA).
Import duties, taxes, and brokerage fees are not included and are the responsibility of the recipient. If a shipment is seized, we evaluate reshipment on a case-by-case basis.
Tracking
Once your order is processed, a tracking number and digital CoA will be sent to your registered email address. You can monitor the status of your research materials in real-time through our logistics portal.